Shipping policy
Processing Time
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We’ll notify you promptly if there are any significant delays.
Shipping & Delivery Time
Once your order has been processed, estimated delivery times are up to 7 business days, though most orders arrive sooner. Delivery times may vary depending on your location and local postal services.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email with tracking information as soon as your order has shipped. Please allow up to 48 hours for tracking to update.
Lost or Delayed Packages
If your order seems to be delayed or lost, please reach out to our customer support team at support@tryauralabs.com and we’ll assist you right away.
Questions?
For any shipping-related inquiries, contact us at support@tryauralabs.com and we’ll be happy to help.